OIKEN's Vision for Tomorrow's Energy: domOS

We are delighted to share insights from our esteemed project partner, OIKEN on their vision of a lasting supplier-customer relationship.

“The energy crisis we've been experiencing for several months is drastically changing the traditional relationship between energy suppliers and their customers. What will tomorrow's supplier-customer relationship look like? This is one of the key questions OIKEN is trying to answer today.

This change in the supplier/customer relationship stems, in particular, from the shift in behavior observed among prosumers, who now wish to actively and voluntarily invest in the energy transition. This necessitates our engagement with them.

OIKEN's vision of customer engagement can be summed up in three steps: commitment, empowerment, and collaboration. To achieve this, we need to gain a deep understanding of our customers, their needs, and their motivations.

OIKEN is exploring the best ways to establish a mutually beneficial relationship with its customers through internal and external initiatives, one notable example being the European Project domOS. This experience will help deepen the relationship into a long-term, mutually value-adding partnership.”